Fifteen people around a painting, and Adam already in the next room: the card slipped in with the ticket helps the guide keep him in the tour
A card slipped in with the ticket, scanned by the guide at the meeting point, and the teenager who is already drifting toward the next room becomes a visitor you know how to engage.
This case is about Adam, 13, whose attention jumps from one detail to the next and who listens better when he is moving. The card is prepared by a parent. It is meant for the person who leads the group for an hour: the museum guide.
The moment as it happens
Saturday, 2:30 p.m., the entrance hall of the fine arts museum. The guide counts her group: fifteen tickets, a tour of Flemish painting, one hour. Adam, 13, has already walked around the shop, read three signs and touched the stair railing.
In the still life room, she introduces the first wall label. He is at the far display case, six meters away, nose pressed to a snuffbox. She calls his name. He does not turn around. His mother, in the back row, holds back a sigh: he hears everything, just not from where you would think.
At the entrance, though, the guide had scanned the card slipped in with the ticket. She had read that Adam retains more when standing close to the artwork, that he tunes out when someone talks for more than two minutes, and that a question put directly to him brings him back. She hands him the room plan: "Find me the hidden dog in the painting." He comes back, looks, finds it, and says so out loud in front of everyone. Nobody had to lecture him.
- You write it
- The QR is in place
- The reader scans
- Understood, without explaining again
Where to place the QR for this case
The guided tour starts at the meeting point in the hall, among bags and coats. The guide has no free pocket and no time to search. The QR must therefore travel on an object she already handles: the ticket.
- Bank-card-sized card slipped in with the guided tour ticket, which the parent hands to the guide when the group is checked in.
- Sticker attached to the back of the ticket or booking voucher, for tours booked online and printed at home.
- Link sent to the museum's visitor services or education team at the time of booking, so it follows the group to the guide of the day.
To avoid: the audio guide lanyard, returned at the end of the visit and shared with others, and anything worn on clothing, visible to the other teens in the group. The profile created on myHandiQR fits entirely in the object the guide already has in hand.
Ready-made text templates
These templates are a starting point for filling in the profile sections. Rewrite them in your own words: the way your teenager signals that they are tuning out is a valuable detail for a guide who does not know them.
For the "Introduction" section
"I am Adam's mother (he is 13). He has ADHD. He listens, but not sitting still: he retains more when standing close to the artwork, and he tunes out when someone talks for more than two minutes in a row. It is not a lack of interest."
For the "How to help" section
"A direct question brings him right back. Give him a small role: spotting a detail, holding the room plan, reading a wall label aloud. Break your talk into short moments and let him stand at the front."
For the "What to avoid" section
"Correcting him in public in front of the group, asking him to stay still and quiet, or repeating his name louder and louder. It puts him on the defensive and he leaves the tour without ever leaving the room."
Conditions covered by this case
This case is first about ADHD. It also applies to teenagers who are sensitive to noisy rooms and to those who tune out as soon as a talk drags on, with or without a recognized condition.
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View the caseNo need to explain it to every new person.
Three texts (introduction, how to help, what to avoid), one shared QR code. When they scan it, the person reads what they need to know, in their own language.